Support

No account — there is nothing to sign up for. The organ, the styles and the arranger run on your device, so you can play offline. A connection is only needed to show ads in the free version, to buy or restore Premium, and to send diagnostics if you have turned them on.

Almost always this is Bluetooth audio. Wireless headphones and speakers add a delay of their own that no app can remove. Use wired headphones, a USB audio interface or the device speaker for playing.

If it still feels slow, open Settings → Audio and try a smaller Buffer Size. If you hear crackles, choose a larger one. If nothing helps, email us your exact device model — we want to know.

Check your device volume, then the Master fader and the channel mutes in the Mixer. If another app (a call, a recorder, a video) holds the audio output, close it and reopen OrganKey.

Plug a class-compliant USB MIDI keyboard into your device (an adapter may be needed), or switch on a Bluetooth MIDI keyboard. Then open Settings → MIDI, refresh the device list or tap the Bluetooth button, and choose it as the Input Device. Set the MIDI Channel and Velocity Curve to suit it. Pedals are assigned in Settings → Pedal, and MIDI Learn maps other controls.

Only to find and connect Bluetooth MIDI keyboards and pedals. On Android 11 and older, the system requires the location permission before any app can scan for Bluetooth devices; OrganKey does not read or use your location. You can decline, and everything except Bluetooth MIDI keeps working.

Turn on Split and Auto Chord on the Home screen. Keys left of the split point form the chord zone; OrganKey recognises the chord you hold there (13 chord types, including inversions) and the style follows it. Move the split point in Settings → Keyboard, and choose the chord mode and Sync Start in Settings → Arranger.

OrganKey is free to download and play. Lifetime Pro is a one-time, non-consumable purchase that unlocks all included Pro features and removes ads, with no expiry date. You can also watch an optional rewarded ad to unlock all Pro features for 10 minutes. The Terms of Use explain purchases and temporary access.

Your Lifetime Pro purchase belongs to the account in the store where you bought it. On a compatible device, sign in to that same store account and tap Restore Purchases in Settings or on the Premium screen. App Store purchases restore on supported Apple devices; Google Play purchases restore on supported Android devices. Purchases do not transfer between the two stores. Presets, favourites and settings stay on the old device; we do not keep a copy. Rewarded passes expire at their original time and do not transfer to another device.

No. Lifetime Pro has no expiry date, renewal or recurring charge. You pay once for the included Pro features on iOS or Android. Refunds are handled by Apple or Google. If you purchased a subscription in an older version, manage or cancel it in your store account; removing the app does not cancel that subscription.

Only in three cases. If you turn on Share diagnostics in Settings, crash reports and usage events go to Firebase — it is off by default, and individual notes and chords are never sent. In the free version, Google AdMob receives what it needs to show ads; where the law requires it you are asked first, and on iPhone and iPad you are asked before tracking. If you buy Pro, the store and RevenueCat handle the purchase — we never see your card. The Privacy Policy has the full picture.

Where a consent choice applies in your region, use Ad Privacy Choices at the bottom of Settings. On iOS you can change tracking in Settings → Privacy & Security → Tracking. To delete everything OrganKey stored on your device, uninstall the app or clear its storage.

Yes. Your performances are yours, commercially or otherwise. What you may not do is extract the app’s sounds or style patterns to redistribute them as a sample pack or style library. Section 4 of the Terms of Use spells this out.